I booked a flexible ticket that cost significantly more than the regular one, specifically so I could change my flight easily if needed. However, when I tried to change my flight through the app, it kept showing an error message telling me to contact customer service.Unfortunately, customer service was on holiday for two days, so I couldn’t reach anyone during that time. Now that I finally managed to contact them, the flight price has increased, and they are asking me to pay the new, higher fare even though the delay was due to their system not working and their unavailability.On top of that, they are forcing me to pay for both flights, even though I only want to change one. This is extremely disappointing, especially after paying extra for a “flexible” ticket.
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