Asked if they could change my name presentation on my card (not a legal name change, just initialing my first name). A rep said ok, and submitted a request on my behalf. Received call asking me to call back because "more information needed". I called. They wanted paperwork proving the name change. No other credit card company required that from me, and no bills other than credit card bills would suffice. I asked them to cancel the request. They said ok. Next thing I know I can't log in. Cust Serv said my card was in "closure status" with a "restriction" and to call "Authentication Dept". On hold twice for more than 1/2 hr each time. Finally got someone who said my acct was "under review" and I'd receive a call in 48 hours. Huh? I asked for a supervisor. The supervisor said my card was closed because I didn't respond with "documents". That they sent a letter, but the letter wasn't accessible since I was out of town extensively due to a family member death. Why didn't they just keep everything the same, and if no documents received after 30 or 60 or 90 days, just cancel the name change request and send a letter accordingly, without closing my card for no reason and messing with my life due to failed card transactions causing penalties, late fees, interest charges, and more damage?!? I would never touch this company again for any reason with a 1,000 foot pole!
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