Placed an order and although my card was charged did not receive any confirmation emails or reply to my phone calls. Initially thought it must be a scam but then after 3 weeks my order showed up. The quality of the order was not as pictured on the website despite spending $400 on wall lights. Requested a refund via email and after another 2 follow up emails have heard nothing. Will need to lodge complaint with bank to see if that helps. Terrible service and product am so disappointed I didn’t trust my gut and purchased from this site.
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Based in Wollongong, Elara Haus offers a curated selection of premium lamps and home decor. We bring warmth to Australian homes with unique designs, free shipping Australia-wide, and dedicated local support.
