Review Time
Placed an order and although my card was charged did not receive any confirmation emails or reply to my phone calls. Initially thought it must be a scam but then after 3 weeks my order showed up. The quality of the order was not as pictured on the website despite spending $400 on wall lights. Requested a refund via email and after another 2 follow up emails have heard nothing. Will need to lodge complaint with bank to see if that helps. Terrible service and product am so disappointed I didn’t trust my gut and purchased from this site.
I recently purchased couch throws and, just after placing my order, looked more deeply into this company, checking reviews and looking up the address listed on their website via Google Maps. This is not an Australian company, as claimed on the website. The order confirmation came from the USA, the payment via Hong Kong, and the address listed in Wollongong is a rundown little house. On the upside, I did receive the goods (from China) promptly but they are not the quality I would have expected, even at the sale price. Lesson learned and thankfully it wasn’t too costly.
So I was really sitting on the fence for a while before ordering from Elara Haus as I was doing quite an expensive home refurbish across my entire home and naturally was rather hesitant before making such a sizeable investment online.
I must say though… WOWWW… my home looks SO much better now and To be honest I can’t thank the Elara team more. My only wish is that I had done this sooner
I done my through research on the store and all the other positive experiences that you find with Elara was competely justified. I don’t think I’ve ever seen another online store with such glowing reviews but truely their quality of products and amazing experience completely explains all of this.
I’ve been recommending them to all my friends and family for the past 3 weeks - I think they are starting to get bored of me going on about it 😂
After a bad experience shopping at another store (beacon lighting)…Elara Haus came to save me by offering the best quality products at the lowest prices. I give 4 stars instead of 5 as to be critical the only downside was the slightly long shipping time (understandable for the types of products that they offer but I am just being really critical instead of giving the 5 stars - cause if you buy from a local storefront you can walk in and get the items immediately but you’ll find for that convenience you will be paying 4 or even 5 times as much)
After a bad experience shopping at another store (beacon lighting)…Elara Haus came to save me by offering the best quality products at the lowest prices. I give 4 stars instead of 5 as to be critical the only downside was the slightly long shipping time (understandable for the types of products that they offer but I am just being really critical instead of giving the 5 stars - cause if you buy from a local storefront you can walk in and get the items immediately but you’ll find for that convenience you will be paying 4 or even 5 times as much)
Use these guys on contract with my business and they give me the best prices and quality. If you run a business I would suggest getting in contact with them as their trade discount pricing is the best I’ve ever seen in the industry
DO NOT BUY! We spent quite a lot of money on lights that looked great on the website, and arrived looking entirely different. The returns process is awful and the seller tries to avoid refunding you for faulty items and misleading marketing. This is not an australian store & shipping takes and EXTREMELY long time. We were very disappointed.
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Based in Wollongong, Elara Haus offers a curated selection of premium lamps and home decor. We bring warmth to Australian homes with unique designs, free shipping Australia-wide, and dedicated local support.
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