An email support system is crucial. Each call brings different answers from agents, complicating issue resolution, especially for refunds. I was charged for months after receiving confirmation of my cancellation. They inexplicably refuse to refund me. I've been persistently asking for my money back, which should never have been charged. It feels like no one cares. Documenting conversations seems one-sided, with them 'losing' information or requests that favor their interests. My request for a return label for old equipment got lost, while they focus on minor details like who last called. It’s irrelevant; both my partner and I have equal access to our account.
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Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners, from large worldwide enterprises to locally-owned small businesses.
