An email support system should definitely be introduced. Each call yields different responses from agents, making it nearly impossible to resolve issues, especially regarding refunds. I was billed for months despite having received confirmation of my cancellation. For some unknown reason, they refuse to refund me. I've been pleading for the return of my money, which shouldn't have been charged at all. It feels like no one is concerned. Documenting conversations is one-sided, and they seem to 'lose' information or requests that only benefit them. For instance, my request for a return label for old equipment mysteriously vanished, and they focus on trivial matters like who initiated the last call. It doesn’t matter; both my partner and I share equal access to our account.
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Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners, from large worldwide enterprises to locally-owned small businesses.
