elbecgardenbuildings.co.uk

4
4 Based on 388 reviews

Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos. Visit our show centr...

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Average Rating

4

/
5

388 Reviews

5 Star
61%
4 Star
11%
3 Star
7%
2 Star
4%
1 Star
17%

All Reviews

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Review Time

FOSSILE345
Disappointing Quality of the Planter

I purchased a deep root planter, and to be honest, it’s made from splintered pallet wood. The build quality is weak, using thin and uneven materials that reflect poor craftsmanship. You might as well watch a tutorial online and create one yourself; it would likely be more appealing and durable. The delivery took two weeks, but I wasn't updated on the arrival time.

5
Date of experience: Jan 14, 2026
Beautiful summer house with some issues...

This beautiful summer house was relatively straightforward to build as long as you follow the instructions. However, the window catch was of poor quality and broke, and the wrong size felt tacks were supplied. The biggest disappointment was...

3
Date of experience: Dec 26, 2025
Deorwine Bell
Avoid this shed...

I bought a shed that seemed like a good deal, but it was not. I specifically requested delivery on a certain day, yet the company delivered it on a different day, leaving it exposed outside during rain, which soaked the shed.

1
Date of experience: Dec 26, 2025
Damian Taylor
Disappointed with the wooden log store...

I purchased a wooden log store from a seller in September. Unfortunately, by summer, the roof had warped due to heat, creating gaps for water entry. When I reached out to the seller, they stated too much time had passed for any repairs or replacements. Now, just ten months later, my log store is nearly unusable. I wish I had checked reviews before making this purchase.

5
Date of experience: Dec 25, 2025
Jayden Baker
I bought a wooden log store...

I bought a wooden log store from a seller in September. Unfortunately, by the time summer arrived, the roof had warped due to the heat, creating gaps for water to seep through. When I contacted the seller, they informed me that too much time had elapsed since the purchase for any repairs or replacements, considering the situation. Now, just ten months later, my log store is nearly unusable. I regret not checking reviews before making this decision.

5
Date of experience: Dec 24, 2025
Adolf K.
A well-fitting kit that assembled easily...

This was a well-fitting kit that went together very smoothly. We are quite satisfied with the outcome. The customer service team was excellent when we called with a question and provided a very prompt response.

5
Date of experience: Dec 12, 2025
Wadsworth Hughes
Roof felt issue resolved...

We received two pieces of roof felt - one was cut too small by the manufacturer. It took about 10 days to resolve, but we have now been supplied with the correct length. Thank you.

4
Date of experience: Dec 01, 2025
Gorden Cooper
Small company with inadequate customer service...

Received a faulty item and was instructed to purchase various materials to disassemble and package it according to their specifications. They were abrupt in informing me that allowing a return was a favor. The Consumer Rights Act 2015 should protect against companies like this. Numerous email exchanges with staff yielded repetitive responses, making it feel like I was communicating with AI rather than actual customer service.

1
Date of experience: Dec 01, 2025
Naila Sanders
Simple ordering process...

The ordering process was straightforward. Delivery took a bit longer, but the seller followed up and kept me informed. The shed was delivered and set up in just over an hour. It's a good shed, slightly thin, but for the price, I'm pleased.

4
Date of experience: Nov 04, 2025
David Wong
Quality and service were commendable...

5
Date of experience: Oct 27, 2025

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Business Details

  • Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos.
    Visit our show centre at Brookfields, Nottingham's premier independent garden centre. A destination where you will find a fabulous coffee shop and restaurant, one of the best aquatics in the East Midlands, a pet centre, cared for plants, a toddlers play area and a splendid seasonal display.See more

  • email customercare@elbec.co.uk
  • call 01159659900
  • language https://www.elbecgardenbuildings.co.uk

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