Elder has succeeded in providing a very efficient, process-driven service... automatic emails, structured roles, trained phone responders, outsourced reviews, etc. But somewhere along the line, the key to feeling really good about this type of company has got lost... and this may just be that the company is growing too quickly, a victim of its own success. One feels like a 'case' which needs rapid resolution, rather than a family trying to find the right solution for an elderly relative. Just a little more focus on making your customers feel looked after and listened to would go a long way.
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Elder believes older people deserve to live their own lives in their own homes, all while getting the care they need.
As an award-winning agency, we use our expertise and proprietary technology to uniquely match people with vetted, self-employed carers that fit their needs and lifestyle.
Elder offers care with more - that means more control, choice, support and value for those needing care and their loved ones.
We’ve delivered over 10 million hours of live-in care in more than 500 towns and cities throughout the UK. Whether it is live-in, respite or domiciliary care - we’ve supported thousands of families in finding the right support for them.See more
