elder.org

4.5
4.5 Based on 280 reviews

Elder believes older people deserve to live their own lives in their own homes, all while getting the care they need. As an award-winning agency, we use our expertise and proprietary technology to uniquely match people with vetted, self-employed carers ...

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Average Rating

4.5

/
5

280 Reviews

5 Star
79%
4 Star
11%
3 Star
2%
2 Star
1%
1 Star
7%

All Reviews

Filter Reviews

Review Time

Theodore Morgan
Efficient and Responsive Online Interaction Management

The service's method of handling online interactions is quick and effective, with most caregivers they assign being well-matched for their roles. Any issues that arose were resolved promptly.

5
Date of experience: Dec 30, 2025
FuryGO
Outstanding assistance!

Outstanding assistance! The support team was attentive, helped me navigate the process of securing our first caregiver, took the time to explain everything thoroughly, and found a wonderful caregiver for us within 48 hours! It was a very positive experience! Thank you to the representative and our caregiver.

5
Date of experience: Dec 25, 2025
Petula Lewis
Outstanding assistance

Outstanding assistance! The team listened attentively, guided me in securing our first carer, took the time to explain everything, and found a wonderful carer within just 48 hours! A truly positive experience! Thank you to the team and our carer.

5
Date of experience: Dec 25, 2025
Azentag5799
Highly recommend this service

This service came highly recommended by others who had positive experiences, and we were not let down! Every staff member we interacted with was friendly and efficient. The process of arranging care for our mother was simple and smooth. Within hours of our initial inquiry, we had two carers to choose from. The carer we selected was perfect for our mother, making her transition home from the hospital seamless. I wholeheartedly recommend this service and would definitely reach out again if needed.

5
Date of experience: Dec 23, 2025
glomen110521
Fantastic agency for live-in and respite care

This agency has been exceptional in helping us find live-in carers for our mother. They are proactive and maintain constant communication, ensuring we never feel isolated, guiding us through the intricacies of both long-term and short-term respite care while providing excellent candidates who are understanding and compassionate towards our mother's needs.

5
Date of experience: Nov 21, 2025
Vilma Baker
Efficient and compassionate service

The system for managing daily interactions online is both efficient and quick, and the carers provided have generally been a great fit. Any issues that arose were resolved promptly.

5
Date of experience: Nov 10, 2025
SMS1996
Wonderful experience from start to finish

Wonderful experience from beginning to end, many thanks to the entire team.

5
Date of experience: Nov 08, 2025
VIPERxQc
Excellent care provided

My aunt is receiving outstanding care and attention from her carer. As a dementia patient, she is very happy and content with the care provided. As her nephew, I am also very pleased with the attention she receives.

5
Date of experience: Nov 06, 2025
Branden Walker
Incredible support and care

This service was supportive, helpful, and knowledgeable. The organization is well-managed, and assistance is always available. The carer we had was exceptional, providing care for our mother that exceeded our expectations. With all my siblings living far away, we were relieved to have someone we could trust to care for her. I highly recommend this service for anyone seeking care for their loved ones, as they were always available to answer questions and provided support throughout the entire process.

5
Date of experience: Nov 05, 2025
TW71
My experience with the service

This is a good service, connecting those in need with pre-selected carers. They were warm, helpful, and understanding, assisting with navigating their systems. However, after the initial contact, I felt somewhat overlooked. Important information regarding the carer's arrival was not sent to me, which caused some confusion for both the carer and me. Fortunately, the carer was lovely and patient. They have launched an app that shows promise but still requires improvement. They canceled the direct debit prematurely, leading to confusion over payment. Despite this, I had two wonderful carers for my brother. A thoughtful gesture was receiving flowers and a sympathy card after my brother's passing. If they improve their administrative processes, they could easily earn a five-star rating.

4
Date of experience: Oct 22, 2025

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Business Details

  • Elder believes older people deserve to live their own lives in their own homes, all while getting the care they need.

    As an award-winning agency, we use our expertise and proprietary technology to uniquely match people with vetted, self-employed carers that fit their needs and lifestyle.

    Elder offers care with more - that means more control, choice, support and value for those needing care and their loved ones.

    We’ve delivered over 10 million hours of live-in care in more than 500 towns and cities throughout the UK. Whether it is live-in, respite or domiciliary care - we’ve supported thousands of families in finding the right support for them.See more

  • email hello@elder.org
  • call 03714542560
  • language https://www.elder.org

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