After being satisfied with the product for several years, I faced an unfortunate issue requiring warranty support. I bought the item in December 2025 and noticed a battery problem immediately; it doesn't hold a charge, dying within 2-4 hours. I followed the instructions from customer service and sent a video showing the device's operation. Their response was that it appeared to function correctly, which is confusing since it doesn't last long. I've requested they honor the warranty again and am waiting for a reply. My advice to future buyers: proceed with caution, as the warranty and customer support seem inadequate. Update: I received an email this morning indicating they will send a replacement. I hope they keep this promise...
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