Review Time
After being satisfied with the product for several years, I faced an unfortunate issue requiring warranty support. I bought the item in December 2025 and noticed a battery problem immediately; it doesn't hold a charge, dying within 2-4 hours. I followed the instructions from customer service and sent a video showing the device's operation. Their response was that it appeared to function correctly, which is confusing since it doesn't last long. I've requested they honor the warranty again and am waiting for a reply. My advice to future buyers: proceed with caution, as the warranty and customer support seem inadequate. Update: I received an email this morning indicating they will send a replacement. I hope they keep this promise...
After years of satisfaction with the product, I encountered a frustrating issue needing warranty assistance. I purchased the item in December 2025 and quickly realized there was a battery problem. It won't hold a charge and dies within 2-4 hours. I followed the instructions given by the support team and sent a video of the device being plugged in and turned on and off as requested. Their response was that it seemed to be functioning normally, which is perplexing since it doesn’t last long. I've again requested they honor the warranty and am waiting for a response. My advice: be cautious. If you buy from them, there seems to be no warranty or customer service. Update: I received an email this morning from support saying they will send a replacement. Let's see if they are truthful about this...
I've been using this brand for around three years without any issues with orders or products (fingers crossed). I deducted one star due to their practice of only posting positive reviews for their items! So, if you see a product with no reviews, be careful! It may be subpar.
I bought a device from this seller, and it was dead on arrival. They requested I send a video to prove it doesn’t work. They were unhelpful when I mentioned I would report them to the relevant authorities. I asked for a return label to send it back, and they can verify that it's non-functional. Avoid this seller; they are terrible!
I have regularly purchased devices from a local shop without any issues for years. I’ve never faced problems until now, as these devices worked well for up to two years or more. It’s baffling that they claim nothing is wrong when the device emits smoke from the sides, and they insist this is normal. I feel my time reaching out to this seller has been wasted. I plan to dispute the charge with my bank for the amount spent and share all correspondence and evidence of the defective item. Their lack of customer service is clear, as they continuously make excuses. I will warn my friends and acquaintances to avoid this seller. If this is how they treat customers, why should we buy their products? Life is too short for such companies.
I have always purchased from this brand, but over the past year, I’ve noticed a significant decline in quality. The new model looks cheap and toy-like. The second series of an older model had defective backlights, and the battery life of the latest version only lasts three hours compared to a full day with the original. There are also issues with leaking. Please respond!
I have purchased three of these batteries, each costing over £40, and they only last about four months before the charging port becomes loose. The products are impressive, but this recurring flaw is disappointing. It’s frustrating, as I don’t want to switch to a different brand, but at this price, they should last longer than three to four months.
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