This has been an incredibly frustrating experience. It has now been nearly three weeks, and I am still waiting for a response. Despite multiple follow-ups, I continue to be told to allow “1–2 more days”, which repeatedly pass with no resolution.The core issue is misleading pricing and a lack of transparency on the website, which has still not been corrected: • International customers are not clearly warned about additional import fees. This information is buried in small print and is not obvious at checkout. • The website does not correctly convert currency, meaning you end up paying more than the price shown. • Discounts appear to apply, yet the final checkout total does not match earlier pricing. • I was charged an unexpected £32 import fee, nearly the cost of the order itself.All of these errors originated from their system, yet every issue had to be identified, calculated, and corrected by me as the customer, including working out the correct refund amount. Nothing was proactively flagged or resolved by customer service.Customer support has been slow, inconsistent, and reactive. I have had to repeatedly chase, re-explain the same issues, and wait weeks for responses that never arrive. At no point has there been a clear apology for the incorrect pricing, unexpected charges, or the prolonged delay.Most concerning is that the website remains unchanged, meaning other customers, particularly those outside the UK, are likely still being caught out.Until pricing is transparent, currency conversion is fixed, and customer service follows through with accountability, I would not recommend ordering.
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