Purchased an Electra Oven via AO on 10 December 2025. Door faulty on arrival and broke, inside of the door was warped. Called the warranty team Pacifica on 6th Jan, engineer booked for 20th Jan 2026. They didn't show up. Booked again for 23rd Jan, engineer took pictures and left. Called today, on hold for over an hour to Pacifica. The part they need is out of stock, possibly back in stock in March!! Meanwhile we can't use the oven. They said I could request a replacement directly with Electra and gave me a number to call - which was for Electrolux! Wrong company altogether. There is no number online at all for Electra - so I'm currently on hold again for Pacifica - 48 minutes in and fuming. Would never buy an Electra product again - wouldn't even take one for free.
Claim your business profile now and gain access to all features and respond to customer reviews.
We help you minimise risk, improve worker safety and achieve regulatory compliance.