Electrical Logistics, Birmingham.Do not use this company.In mid-November I was put in touch with ‘Electrical Logistics’ by ‘Go Assist’, ( believing I was phoning a local company, when in fact the engineer has been coming from `Birmingham). I needed a repair to my dishwasher and we paid £139 call out fee. Since then I have had 5 engineer visits and I’m keeping my fingers crossed that this time it will actually work. Throughout this time, I have constantly ‘phoned trying to get updates but despite always being assured that it will be looked into immediately and with urgency and someone will phone me back that day, I have never had anyone phone me back. The engineer for the first visit never turned up and didn’t contact us. Eventually the engineer did visit the next week and we were told a new part costing £62 was required. We paid this (it has now been refunded) and a new appointment was made. The part was fitted but after he left, the machine showed the same fault. We had another visit and had to pay a further £356 to order another part. This part was fitted and after the engineer had left, telling us to now run the machine on an intensive wash, we found this was impossible because the door would not open as he had not screwed up a plate in the bottom of the machine.I e-mailed the Managing Director, Mr Steven Beetison, outlining our experience and hoping for some help to get the matter resolved. He has never responded and when I tried to speak to him by phone he was ‘in a meeting’ and he has still never come back to me.In summary: We have been without our dishwasher for10 weeks- a time spanning Christmas!! We have spent £500; We have stayed in on two occasions waiting for a booked engineer to turn up when he didn’t; I have spent an inordinate amount of time on the phone (much of the time for no one to answer and then the call to be cut off!); I have had the phone put down on me and the MD has refused to communicate with me. I would emphasise that throughout this time I have always remained respectful
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