Electrical Logistics shouldn't be trusted.We had a broken washing machine, and in contacting the supplier they put us through to the manufacturers, who then passed the book to engineer companies. Electrical Logistics confirmed they would be coming out on the selected day; we waited a week, and the day before the said date they rang to confirm again they would be coming and, 'fixing' the machine. The day arrived and they cancelled. By this point we had been without a washing machine for 2 weeks, and had obviously put things ready in place for this appointment, so needless to say, it was extremely disappointing that on the day itself, they cancelled. Especially after their very confident 'we are coming to fix it' the day before..... That said, the next day they did manage to make it to the rearranged appointment slot...but what a disaster it was. The engineer carelessly flooded the floor twice, (over the cause of us needing our washing machine to be fixed, our kitchen floor is now beyond ruined from careless reflooding over and over), the miscellaneous part he arrived with didn't fit, then after a while of fiddling about he stated he couldn't sort it. Frustrating and extremely disappointing.Afterwards he then came to us with the idea that one of the pipes at the back was meant to be a different shape...?But the already broken promise of a fix, cancellation, careless reflooding, and then to find black greasy hand prints and smudges all over our walls was enough for us to never want anyone from Electrical Logistics in our house ever again. Their disorganisation and faffing about with appointments was frustrating, and the fact that after many statements about how they 'definitely will be fixing' the machine, only to arrive and messily assess the machine without any single improvement, redamaging our floor, was not appreciated. But the disrespectful and utter disregard for the rest of our property was extremely upsetting to find. These greasy black marks are proving impossible to remove, and when we reported this back to Electrical Logistics they simply didn't care enough to even reply to us. Diabolical. If people let you into their homes to assist and in theory help with a problem, it's one thing not being able to unfortunately fix the issue, but to create further problems, damaging the property is unacceptable. It's a disgustingly awful way to work, and the fact the company haven't even bothered to apologise I think speaks volumes about their standards and work ethics. Whilst we respect it wasn't their fault that we had an on going situation with getting our washing machine fixed, they absolutely added to the situation in a deeply unhelpful, disrespectful and stressful way. We are left angry, and very upset with our experience of Electrical Logistics. Their visit has made matters worst and cost us money we otherwise wouldn't be spending, (having to fix the damage they made). Stand well clear....
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