I paid go assist for a repair for my Lacanche oven which their website says they are approved repairers. The engineer turned up from a third party company called Electrical Logistics. The engineer did not fully inspect the appliance to diagnose the faulty oven control knob. In fact he couldn’t even locate the model and serial number. As a result of his incompetence Go Assist contacted me to say they could not obtain parts as they could not identify the appliance nor could they source parts and said they were unable to repair my £5.5 k oven but offered £40 towards a new oven from their website. I contacted Lacanche who advised me how to find the serial number which involved removing the left hand drawer. Also that all parts are readily available. They also sent a link on how I could lift the hob, and resecure a likely loose nut on the oven knob control arm. I ended up fixing the problem myself in 2 minutes. A complete waste of of £140 that I paid Go Assist. Don’t waste your
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