Review Time
I have been trying to contact Electric city Roasting co. for 2 weeks and i call and leave messages about my order, Leave my contact info etc... I went on chat and sat there for our an hour, than finally asked them to call me regarding my order .. I left all my info and still no return phone call.. no email.. nothing.... I like their coffee but i have an issue with the flavoring of my two last auto ship..
The customer service is excellent and I am really enjoying the coffee so far. I signed up for the mystery coffee subscription and I love both roasts I've tried so far. I had a minor issue because I live nearby and preferred local pickup but got my first order shipped and had to pay the shipping fee. I might have made the error when signing up, or it might have been a computer glitch or a mistake in their system, but it didn't matter because they fixed it asap and refunded the shipping with no hassles or questions. I am very satisfied and would recommend them to anybody that like good fresh coffee.
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Founded in 2003, Electric City Roasting Company is a small, women-owned, coffee company based out of Scranton, Pennsylvania. Our goal is to provide high quality specialty grade coffee for an affordable price.
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