I've never encountered such poor customer service with utility providers. I spent two hours trying to close my account after selling my house. I initially tried online but was told to call. After a 30-minute wait, I spoke with a rude operator who told me to call back later. Even after multiple attempts, I was informed they couldn't connect me to the moving team and could only offer a call request for a week later. Their lack of care for customers is shocking, and the staff seemed utterly unhelpful.
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