Review Time
I switched to a new provider last year and have been thoroughly pleased with their service. I've just renewed my contract for the upcoming year and feel very positive about it. It's puzzling to see so many negative reviews; perhaps some customers need to reflect on their own attitudes.
I made the switch to a new provider last year and have been very happy with their service. I've just renewed my contract for 2026/2027 and am pleased with the conditions. It's hard to understand the numerous negative reviews; perhaps some customers expect too much.
The phone support service is absolutely terrible. They cannot explain the charges on my bills, and I have to reach out to the supplier directly as only they have the meter details. It’s ridiculous to charge five times the amount of a bill with a direct debit and no prior notification.
I had an issue with a missing parcel and contacted the customer support team. A wonderful representative looked into it, and although the delivery service claimed it was delivered, she organized a replacement to be sent out within a day.
I've never encountered such poor customer service with utility providers. I spent two hours trying to close my account after selling my house. I initially tried online but was told to call. After a 30-minute wait, I spoke with a rude operator who told me to call back later. Even after multiple attempts, I was informed they couldn't connect me to the moving team and could only offer a call request for a week later. Their lack of care for customers is shocking, and the staff seemed utterly unhelpful.
This company has ineffective systems and billing practices, leading to repeated mistakes and a tendency to intimidate customers even when they are at fault. I suggest getting a complaint number if you face issues and reporting them to the regulatory authority.
I just got an estimated bill for €2000, while my last bill was only €600! There’s no way I used that much. I was on the phone with an unhelpful representative who didn’t have the authority to resolve my issue despite having already submitted a reading. I'm reporting this to the ombudsman.
I was a customer for a year, and they were the only ones who offered a 24/7 smart meter rate. I had a generally smooth experience, although there was a delay in processing my online signup. When I called, they quickly resolved it, and I ended up with a better price. I wish I could see my final bill, but they communicated well via email. The app works well, and the cashback was a nice bonus. Customer service was excellent, and I had no issues closing my account.
I found the service to be nearly ineffective at first. I was promised a call back after signing up but never received it. When I called again, they asked for all my details again, making me feel like they didn’t want customers. However, I eventually spoke with a fantastic representative who provided excellent support.
I was able to contact customer service without delay, and the representative was very helpful and patient while I searched for my IBAN. She offered quick advice on resolving my issue, and I truly appreciated her friendly assistance. Overall, it was a positive experience that made a significant difference.
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