This is being posted on behlaf of Ross Hadliegh a 76 yrs old OAP as he cant understand tech..... HIS... Order no 9490-2355-06 from Tesco 3rd party Electonic Mania. I ordered a 17 Litre Halogen Oven Air fryer black. When it arrived I found the plastic top was not fit for purpose. The dials on the top stuck and seriously difficult to adjust. Under the LONG DISTANCE TRADING ACT you can return any item bought online without even givening a reason but I have. I re-packed the item and comenced via TESCO MARKET PLACE A return. I am 76 yrs old and having then ordered a replacement off AMAZON which arrived within 24 hours and was OK and working. I obviously required to get this EMTRONICS one back and refunded, Having had a email confirming return process from TESCO. The (TESCO) said that Electric Mania would be in touch within 2 working day. 4 days later NOT one word, no phone call, no email, no nothing, I contacted TESCO they gave me this number 01189775506. There was no option on that line for returns nor any option related to returns. I spoke to Tech and also Business dept's before one lady (who could hardly speak English that was understandable) said they were NOT ALLOW to help and they had not been allowed data reguards re-direction (Obviously this company has that bad a reputation and sells that much junk they try to AVOID returns in the hope -you will give up trying and just keep their crap) NO CHANCE I WILl return this item by hand in PERSON and leave it on reception at TESCO;s store and then take legal action unless this is sorted. I will be contacting TRADING STANDARDS locally as well. DO NOT EVEN THINK ABOUT buying even a clothes peg off this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Well-known brands at low prices! Check out our latest offers in electronics, audio, sports and leisure, home and lighting, health & beauty, furniture and more.