Review Time
Sent a TV unpackaged or bagged. Not signed for as high value item so it was It stolen off doorstep. Courier didn't even knock door. Thankfully purchased through On Buy who cover the item. Birthday ruined as cant afford to replace it . Customer service couldn't care less, upto 14 days to investigate the Courier .We have Cctv in private driveway. Nobody came in or out all day other than the Courier..hmmmm wonder what happened to the TV?? Also was left in the rain ....
Sent a TV unpackaged or bagged. Not signed for as high value item so it was It stolen off doorstep. Courier didn't even knock door. Thankfully purchased through On Buy who cover the item. Birthday ruined as cant afford to replace it . Customer service couldn't care less, upto 14 days to investigate the Courier .We have Cctv in private driveway. Nobody came in or out all day other than the Courier..hmmmm wonder what happened to the TV?? Also was left in the rain ....
I purchased a Tassimo coffee machine from Electric Mania in December 2022 for around £60. Unfortunately, it developed a fault in under three years of normal household use.When I contacted the company, they repeatedly stated they only offer a 12-month warranty, despite my pointing out that UK consumer law requires goods to be of satisfactory quality and last a reasonable length of time. After escalation to the CEO, Electric Mania refused to help, stating the fault could not have been present at the time of sale.I am very disappointed with both the product’s durability and the company’s unwillingness to provide any goodwill resolution
This is being posted on behlaf of Ross Hadliegh a 76 yrs old OAP as he cant understand tech..... HIS... Order no 9490-2355-06 from Tesco 3rd party Electonic Mania. I ordered a 17 Litre Halogen Oven Air fryer black. When it arrived I found the plastic top was not fit for purpose. The dials on the top stuck and seriously difficult to adjust. Under the LONG DISTANCE TRADING ACT you can return any item bought online without even givening a reason but I have. I re-packed the item and comenced via TESCO MARKET PLACE A return. I am 76 yrs old and having then ordered a replacement off AMAZON which arrived within 24 hours and was OK and working. I obviously required to get this EMTRONICS one back and refunded, Having had a email confirming return process from TESCO. The (TESCO) said that Electric Mania would be in touch within 2 working day. 4 days later NOT one word, no phone call, no email, no nothing, I contacted TESCO they gave me this number 01189775506. There was no option on that line for returns nor any option related to returns. I spoke to Tech and also Business dept's before one lady (who could hardly speak English that was understandable) said they were NOT ALLOW to help and they had not been allowed data reguards re-direction (Obviously this company has that bad a reputation and sells that much junk they try to AVOID returns in the hope -you will give up trying and just keep their crap) NO CHANCE I WILl return this item by hand in PERSON and leave it on reception at TESCO;s store and then take legal action unless this is sorted. I will be contacting TRADING STANDARDS locally as well. DO NOT EVEN THINK ABOUT buying even a clothes peg off this company.
Worst company i have ever dealt with. My microwave oven developed an electrical burning smell. I contacted Electrical Mania who requested i return the oven to their warehouse to be checked/repaired. I contacted them every day for three weeks only to be fobbed off with various excuses. They had no intention of resolving my issue. I have now given up with them.
I wish I’d read the reviews first please don’t waste your money with these people once they got your money all customer service disappeared the sent my parcel a air fryer to the total wrong address taken no responsibility save your money and buy from a reputable supplier
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