Bought a 16L mini cooler. It barely runs and when on max mode, makes an horrendous noise (fan).Called EM. They insist they don't deal with orders or anything on phone. I spoke to a woman eventually it in some sort of department called Joanne (don't think they are in this country - so what's new?)She wouldn't give me a chance to explain the full situation to her and constantly spoke over me and wondered why I shouted for her to let me speak - she still wouldn't let me so I ended up swearing and putting the phone down on her. I tried calling again 5 minutes later to see if someone else answered but it was her again - seems she's the only one available to take calls. She's extremely rude, won't give you a chance to explain the situation for constantly interrupting you and they wonder why you swear and hang up when they are rude to you first!!! £57.00 down the drain because as I tried to explain, I need to return this item as it's not functioning correctly and she wouldn't give me a chance to answer any questions she asked about the situation without being rude!DO NOT BUY FROM THIS COMPANY ,- IF YOU DO, ITS AT YOUR OWN RIST OF LOSING £££'s
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