Initially, I was satisfied with the service; the radiator arrived promptly, and they provided good support via email. However, after a year, it stopped working. When I contacted support about an error code, they asked for the serial number, claiming it was on the bottom left of the unit. I turned it over but couldn't find it. They accused me of removing the label and refused to honor the warranty. I am extremely frustrated, feeling abandoned without assistance. I previously recommended them, but now I will advise others to stay away. It's outrageous! I've lost €620.99 with no resolution. On a side note, I eventually managed to fix the issue myself, but it would have been helpful if they had simply informed me that a cheap cable was needed.
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Electric Radiators Direct are the UK’s leading online supplier of electric heating.
Supplying trade and retail customers around the UK, we offer a huge selection of panel heaters, electric radiators, towel rails, infrared heaters and hot water products at all budgets.
