It is no surprise that this company has such a high volume of one-star reviews.
My experience reflects a consistent pattern: advertised delivery commitments are not honoured, timelines quietly slip, and when challenged, the company attempts to rewrite the rules after the fact. A delivery explicitly sold as “5–6 days” took significantly longer, with no proactive communication or revised estimate. When this failure was raised, responsibility was deflected rather than addressed.
What is most concerning is the approach taken once the issue is escalated. Instead of acknowledging a failure to deliver the service as contracted, the company hides behind “internal procedures” and returns workflows that appear designed to override EU and Irish consumer law. Consumers are told that refunds, including delivery and return costs, cannot be confirmed in advance, even where the delay is clearly the trader’s fault. That position is not aligned with EU consumer protection regulations, which are very clear that costs arising from a trader’s failure cannot be passed onto the consumer.
This is not a case of goodwill or discretion. It is about basic compliance with consumer law. Attempting to shift the burden onto the customer, inventing internal rules, or reframing a delivery failure as a standard return is simply not acceptable.
Based on this experience, the volume of one-star reviews makes complete sense. The issue is not logistics delays — those happen — it is the refusal to take responsibility, the moving of goalposts, and the disregard for statutory consumer rights once money has already been taken.
I would strongly caution anyone ordering from this company to be prepared to enforce their rights, because they will not be volunteered.
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