Review Time
It is no surprise that this company has such a high volume of one-star reviews.
My experience reflects a consistent pattern: advertised delivery commitments are not honoured, timelines quietly slip, and when challenged, the company attempts to rewrite the rules after the fact. A delivery explicitly sold as “5–6 days” took significantly longer, with no proactive communication or revised estimate. When this failure was raised, responsibility was deflected rather than addressed.
What is most concerning is the approach taken once the issue is escalated. Instead of acknowledging a failure to deliver the service as contracted, the company hides behind “internal procedures” and returns workflows that appear designed to override EU and Irish consumer law. Consumers are told that refunds, including delivery and return costs, cannot be confirmed in advance, even where the delay is clearly the trader’s fault. That position is not aligned with EU consumer protection regulations, which are very clear that costs arising from a trader’s failure cannot be passed onto the consumer.
This is not a case of goodwill or discretion. It is about basic compliance with consumer law. Attempting to shift the burden onto the customer, inventing internal rules, or reframing a delivery failure as a standard return is simply not acceptable.
Based on this experience, the volume of one-star reviews makes complete sense. The issue is not logistics delays — those happen — it is the refusal to take responsibility, the moving of goalposts, and the disregard for statutory consumer rights once money has already been taken.
I would strongly caution anyone ordering from this company to be prepared to enforce their rights, because they will not be volunteered.
It is no surprise that this company has such a high volume of one-star reviews.My experience reflects a consistent pattern: advertised delivery commitments are not honoured, timelines quietly slip, and when challenged, the company attempts to rewrite the rules after the fact. A delivery explicitly sold as “5–6 days” took significantly longer, with no proactive communication or revised estimate. When this failure was raised, responsibility was deflected rather than addressed.What is most concerning is the approach taken once the issue is escalated. Instead of acknowledging a failure to deliver the service as contracted, the company hides behind “internal procedures” and returns workflows that appear designed to override EU and Irish consumer law. Consumers are told that refunds, including delivery and return costs, cannot be confirmed in advance, even where the delay is clearly the trader’s fault. That position is not aligned with EU consumer protection regulations, which are very clear that costs arising from a trader’s failure cannot be passed onto the consumer.This is not a case of goodwill or discretion. It is about basic compliance with consumer law. Attempting to shift the burden onto the customer, inventing internal rules, or reframing a delivery failure as a standard return is simply not acceptable.Based on this experience, the volume of one-star reviews makes complete sense. The issue is not logistics delays — those happen — it is the refusal to take responsibility, the moving of goalposts, and the disregard for statutory consumer rights once money has already been taken.I would strongly caution anyone ordering from this company to be prepared to enforce their rights, because they will not be volunteered.
Moved into a new build last July. A appliance were unfortunately Electrolux had nothing but problems either my fridge. Constantly freezing or getting mass amounts of water. Food constantly being ruined think we are on about visit 6 still awaiting parts. Our oven came with a broken shelf, phoned and told because it was without the 60days to email them, two emails absolutely no reply.Asked again on the phone to be told because it wasn’t reported in the first 60 days nothing they can do, I asked about the 2 year warranty and told this was not covered.Absolute shambles of a company will NOT buy from them again.
We’ve moved into a new build and so far it’s been the worst experience with Electrolux. Their helpline tried but their engineer company is ridiculous. 2 failed visits and awful service. I wish we didn’t have Electrolux appliances.
My dishwasher broke in September. It's now mid December and it still hasn't been fixed.Every time a new appointment is made I seem to have to wait a minimum of 10 days, appointments then get cancelled without any notice meaning I've wasted days of annual leave waiting for an engineer to arrive.There is absolutely no urgency to get the issue fixed from either AEG, Pacifica, or Electrolux AND they have the gall to take your money up front so they lock you in to this Kafkaesque nonsense.Had I known what I know now I'd have just bought a new washing machine, however as they've taken £160 of my money to not fix my washing machine, I can't afford to buy a new one.Very likely I won't have a dishwasher working over the Christmas holidays which is just fabulous news.
We have a fridge/freezer ENN2743AOV.It came with out new build property and failed with-in 5 years but conveniently outside of their 2 year guarantee.I am not talking about something that broke and needed a repair, the technician said the whole thing would need to be replaced and completely had failed and there was no fixing it.This is not a brand that is meant to go the distance. They do not stand behind their product either, I called to tell them that the hole product failed and they said they could send me to their sales team so I could be a new one. As if I would purchase another to fail in 5 years. No thank you.If you want quality than do not buy an Electrolux Fridge/Freezer
Really awful repair service through their contractors Pacifica. Paid for a repair nearly 4 months ago and still waiting for the engineer to actually fix my tumble dryer. Multiple no shows, cancellations, damaged parts. Do not use this service!!!!
We brought a Fridge Freezer just over 2 years ago. The warranty ran out in September but had issues at the end of June this year so it was in warranty. The engineers had been out 6 times to try and fix our product and with 5 different engineers , they each had there own idea of what was wrong. Yesterday an engineer came out and spoke to Electrolux , who then in turn wrote the product off.I phoned Electrolux this morning asking when a new fridge freezer would be delivered, only to be told its out of warranty and you will have to pay for a new one. I explained that this has been going on since it was in warranty but the guy on the end of the phone said he couldn't do anything. Absolutely disgusted isn't the word.I have 3 other items from them and I will never buy one of there products again.
Dishwasher error wouldn't clear, engineer came out for free (under warranty). Claimed it was fixed, it wasn't but didn't realise until he had gone. 2 more visits, more parts replaced (£200 pcb, luckilly free), worked for a month or too. Same error, wouldn't work, engineer again, different one. A pipe had an air block and was full of grease. That had been the problem all along. No issues since.
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