Ordered a washer and dryer. After having a horrible over the phone customer experience with ordering the washer and dryer, I was hoping for better the second time. I called them because I am two days out from my delivery date for the appliances and I haven’t heard anything via text, call, or email. When I logged into the site and checked my order both the washer and the dryer were canceled. I had not received an email, phone call, or text message notification that they had canceled my order at any time. I was connected with a customer service representative right away. I gave them both order numbers and was put on hold. After 15 minutes of the phone call the customer service representative came back online to ask me what was it that I needed with these orders. To which I said as I had asked you, I’m looking to find out if they are for sure canceled and if they are canceled, why since I’ve not received any information at all. I’m done on hold for another 10 minutes or so at the end of this conversation which at this point is over 28 minutes she gives me two new confirmation numbers and said that they are supposed to be delivered in two days. When I log into the site and input those confirmation numbers, they are invalid and I now see my credit card has been refunded. This is an absolute nightmare. As a mom with a full house of kids that I need to keep up with laundry, I would never use this company again.
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