I've been without hot water for three weeks, taking only cold showers during winter. A gas boiler that was promised to be delivered in 4 to 6 working days has not arrived, and I have no updates on its status. Contacting them is nearly impossible, and their customer service is inadequate. I've asked for a refund but received no response. I urgently need this refund to purchase a new boiler elsewhere, yet my requests keep getting ignored.
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