I bought an audio receiver on a discount from an online platform. Upon arrival, I set it up only to encounter connection problems with my TV. When I attempted to return the defective item, I was informed that I needed to reach out to the seller. I contacted the customer support team and received no assistance for my issue. They only offered a refund for my purchase, but I would have to buy it again at full price. The manager was unhelpful and dismissive. This experience reflects poorly on the store's practices. It's baffling how a store can sell items on a marketplace without providing proper exchange options.
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