I ordered a mirrored bathroom cabinet that turned out to be too large. Following the return instructions, I contacted them for help. They outlined the return process and suggested a specific courier. I chose to use their recommended service, but the courier rejected the parcel due to it containing glass. The parcel returned to me damaged, with a broken mirror. When I sought help from the support team, they were unhelpful, stating there was nothing they could do. After several attempts with the courier, I learned they don’t offer compensation for prohibited items. I called the support team again, but the representative was dismissive and hung up when I tried to explain the situation. When I called back to ask for a manager, I was told they were too busy and that it was my choice to use that courier. The interaction was rude and condescending. I strongly recommend avoiding this company; I have dealt with many suppliers online and have never encountered such poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
