I had opted to play at elegant. Seemed fine and well. I made a withdrawal for 1100$ was sent an email stating i would receive within 24 hrs. They requested some additional documents which I sent into them via email. And i went into my account only to find my withdrawal cancelled. Wen I asked live support they stated I hadnt sent any of my documents in even tho I have a long elaborate email from them thanking me for sending in my documents and saying I have multiple accounts which I do not have. I only have one email that receives any emails from them and I only have one password and account name saved in my password manager. This is absolutely ridiculous. And to add insult to injury they gave me a free chip and more bonuses tailored to my playing style after the fact. Thats not the actions of someone who is holding someone in contempt of any wrong doing. Makes zero sense and why would I return to play with such a bad taste left in my mouth.
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