Review Time
Elegant spins casino online gaming has very quick and courteous service. They made me feel like I was a customer and not a problem. I would like to meet them personally and say thanks
This is a terrible site. They gave me a 500FS promo code, and I won $64. Withdrawals always fail and require KYC verification. They make things difficult, claiming my identity doesn't match. This is a truly unrecommended site. It's a scam.
I had opted to play at elegant. Seemed fine and well. I made a withdrawal for 1100$ was sent an email stating i would receive within 24 hrs. They requested some additional documents which I sent into them via email. And i went into my account only to find my withdrawal cancelled. Wen I asked live support they stated I hadnt sent any of my documents in even tho I have a long elaborate email from them thanking me for sending in my documents and saying I have multiple accounts which I do not have. I only have one email that receives any emails from them and I only have one password and account name saved in my password manager. This is absolutely ridiculous. And to add insult to injury they gave me a free chip and more bonuses tailored to my playing style after the fact. Thats not the actions of someone who is holding someone in contempt of any wrong doing. Makes zero sense and why would I return to play with such a bad taste left in my mouth.
Withdrawing bonuses is being made difficult. Even though my documents are complete, they say my IP address doesn't match the documents. Is there anyone here who can help me with bonus withdrawals?
Your chance to prove you do not make deals to improve negative reviews except Alex sure the hell does liars liars
This is a response from elegant to a post made this site. They claim they do not make deals in exchange for removal of negative post. This is an out and out bullshit bold face lie. Well some clarification they may not but Alex sure does. Yes chief theft Alex ie "mate" | have the chat transcripts to prove it he had me make 3 $200 deposit in exchange for 2 $500 withdrawls he screwed me as their was to be three withdrawls. I was also told to remove my negative review. I have the transcripts as proof and make a challenge to the company minion who will reply to this. Here's the deal If I produce the proof that was done you pay me the $828 dollars owed me. If I can't produce the transcripts I will remove all reviews and never bother you again. Let's just put our money where our mouth is now put up or shut up and quit lying to everyone and admit you attempt to improve your image.
If you get publicly proven to be employing a proven liar and con man. Begin by firing Alex and start doing the right thing with your customers. If what you say about deals for reviews a quick scan last night I saw at least one other deal Alex made. It was also proven by chat transcript. as it seems common practice for him to make such deal. Come on boys show your balls and try to makeme out to be a liar if you feel are so positive that players are not being extorted.
We also want to clarify that, as mentioned in your emails, we cannot alter, delete, or negotiate reviews in exchange for payouts. Reviews are entirely your choice, and we respect that.
However, our first priority will always be fairness and transparency for all players.
The chat support representative was very quick to respond. As soon as I described my issue, he promptly took action and resolved it. He provided an effective solution to my problem. I give the customer service five stars for their quick response, courtesy, and helpfulness.
My experience with this casino was terrible. I tried to withdraw $209, but my balance was instead reduced to zero (it was $69). They claimed it was due to multiple accounts, which I do not have. I found out they don't even hold a license. Avoid this casino at all costs.
This is a terrible scam operation. I tried to withdraw $209, but instead of getting my money, my balance was set to zero (it was $69). They claimed it was because I had multiple accounts, which I didn't. It turns out they don't even have a license. Stay away from this place.
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Welcome to ElegantSpins, where the thrill of the game meets a commitment to excellence. ElegantSpins is not just another online casino – we are a team of passionate gaming enthusiasts dedicated to delivering an unparalleled gaming experience!
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