I needed a replacement part for my Eleglide ebike. The part I needed was out of stock on the website, so I got in touch with Eleglide by email. They informed me they were "expediting restocking" and would not say any more than this, despite multiple emails asking for more information. Eventually, after several weeks of being unable to use my bike, they said they could send me a replacement part from one of their domestic warehouses in China. The part is now on its way to me.I'm relieved that they have finally done what was needed to resolve my problem, but frustrated that it took so long. If they could agree to dispatch a part from China after several weeks, presumably they could have done so earlier.Kaylee at Eleglide was unfailingly polite.
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Eleglide is committed to making sustainable transport accessible to everyone. From our excellent value for money to our premium quality standards, we focus on providing a high-quality, affordable experience that goes beyond simply getting from A to B.
