I purchased a $2500 printer that is large and sturdy, but it has been nothing but problems from the start. The MCU has failed to connect, and then it started displaying duplicate errors. I've been in touch with the support team for nearly two months, and they’ve had me perform firmware updates and fixes repeatedly, yet the issues persist and are worsening. Now they want me to start replacing parts, which I refuse to do. Why should I invest more hours trying to fix their faulty product? They even offered a free roll of filament as compensation, which feels quite insulting. I've spoken to other owners of similar products, and many share my frustrations, calling them unreliable.
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ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world. See more
