I had high hopes for the Centauri Carbon during the brief period it functioned well; the printer showed impressive performance. However, my overall experience has been incredibly frustrating. Shortly after it arrived, the printer encountered significant issues, beginning with a hotend heating failure that interrupted prints. Several key components were replaced under warranty (including cables, the mainboard, and hotend parts), yet the problems persisted. A subsequent critical failure led to the nozzle crashing into the build plate during regular use, damaging multiple hotends and build plates. Despite my extensive troubleshooting and cooperation, the printer never achieved a stable and safe operational state. The company declined to issue a refund or provide a new replacement unit, instead offering only ongoing repairs or a “used” replacement. While the support team is courteous, the process is drawn out and places much of the repair responsibility on the customer. This is disheartening, as the printer has significant potential, but its reliability and post-sale support require substantial improvement.
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ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world. See more
