ELEMENT VAPE sold and I received counterfeit vape e-liquid. I contacted the customer service regarding the product and problem. The bottles I received were clearly counterfeit and compromised, thus unsafe for consumption. The bottles arrived with no plastic seal and the child proof cap seal was broken clearly indicating the bottles had been opened/compromised. Even with that, I attempted to verify the authenticity of the product and unsurprisingly I was unable to authenticate. Rather than provide appropriate customer service ELEMENT VAPE refused to assist and simply told me to contact the manufacturer (what?!! They should’ve done that!!) nor did Element Vape offer return/refund. When I requested a return/refund on the counterfeit products I received rather than remedy the matter, Element Vape refused. ELEMENT VAPE is comfortable to put consumer safety at risk (as counterfeit products are not FDA approved and law enforcement has warned of Carfentanil contamination) and would rather make a few bucks. ELEMENT VAPE refused my return/refund request siting that ELEMENT VAPE does not warranty e-liquid. This is not about a warranty, this is about keeping consumers safe by as a reseller/retailer verifying their products are genuine even if they have been made by a real manufacturer. There are steps outlined for resellers/retailers to take to authenticate the products they are selling. All I can say is BUYER BEWARE - ELEMENT VAPE has complete disregard for customer safety and is willing to violate FDA compliance to make a buck! ELEMENT VAPE is not only not reputable but by their actions and inactions a threat to the safety of consumers.
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Established in 2013, Element Vape is a progressive retail establishment in the electronic cigarette industry based out of California. Shop the best deals on E-Liquids and learn about the latest hardware!
