I received only an envelope with a tear and some free samples, but my actual item was missing. I reached out to the support team and was assisted promptly. After I submitted photos, they quickly opened an inquiry which led to a replacement being sent out. The balm finally arrived well-packaged, along with more free samples. I'm also considering purchasing the collagen cream due to the quality of the freebies. I haven't tried the balm yet, but I would definitely shop with them again because of their excellent customer service. Kudos to the representative for their great communication and professionalism!
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