Review Time
I haven’t gotten to try the marine cream yet but customer service is amazing! Anna has been kind and helpful! Unfortunately My package was lost in the mail but they are replacing it. Can’t wait to try as it has come highly recommended to me from a personal friend!
First of all, the cleansing balm is absolutely AMAZING! I have dry, sensitive skin, and this product has been the perfect solution. It leaves my skin feeling clean, nourished, and comfortable.
My customer service experience with Poppy-Ann was just as impressive. She resolved my small issue far better than I could have expected and truly went above and beyond.
Thank you, Elemis, for creating such wonderful products and for standing behind them with equally exceptional customer service.
I have recently switched to Elemis having been a La Mer customer for almost 20 years. I ordered the whole pro-collagen skincare regime across 3 orders to maximize the free gift offer. When purchasing I could not see a pro-collagen toner so ordered a different one. The day after placing the order I noticed Boots had it so purchased from there.
I contacted Elemis about returning the toner and they have informed me I will need to return the free gift as well as by returning the toner my order value falls slightly below the £135 threshold. This is despite having spent over £400 in total and having evidence of buying the toner from Boots. They do not have a replacement policy either (eh?) as would happily have bought body products and of course you cannot return anything opened/used.
As a new customer to Elemis this has really ruined my customer experience and if I hadn’t already used some of the products I would be returning the whole lot. I appreciate there needs to be a policy in place but exceptions should sometimes be made. I cannot see me being a loyal customer given my poor experience.
Great service I emailed because I was panicking about a gift I had purchased and hadn’t received a confirmation but silly me I had used a different email but still they found it and it was delivered the day before in my safe place … fantastic customer service I wish everything was as easy as that thank you so much.
I didn't receive my original order, despite the shipping company providing a photo of it (along with other packages) at my doorstep. Given the hurricane-force winds we experienced for nearly a week, I suspect my package may have been blown away. However, my interaction with the support team was enjoyable, professional, and led to a satisfactory resolution. I highly recommend their services.
I'm truly impressed with these products! My skin feels incredible, and others have remarked on how great my complexion looks at 60 years old. The service team is highly professional and consistently exceeds expectations in assisting their customers. I will certainly make direct purchases again.
I genuinely value the efficiency of the customer care staff, especially one representative, in coordinating a replacement for the items that were initially lost. I was pleasantly surprised to receive an additional gift as compensation for the inconvenience. I'm delighted that all the products I ordered arrived right before Christmas. Thank you for your help!
I received only an envelope with a tear and some free samples, but my actual item was missing. I reached out to the support team and was assisted promptly. After I submitted photos, they quickly opened an inquiry which led to a replacement being sent out. The balm finally arrived well-packaged, along with more free samples. I'm also considering purchasing the collagen cream due to the quality of the freebies. I haven't tried the balm yet, but I would definitely shop with them again because of their excellent customer service. Kudos to the representative for their great communication and professionalism!
I bought a gift set during a sale, only to find it was marked down even more shortly after. I contacted customer service to see if I should return it for a refund and reorder at the lower price. A representative helped me by providing a link and instructions for a free return. They were very efficient and kept me updated on my refund process. I truly appreciate their assistance, and it's this level of customer care that ensures I will continue to shop with this company. Thank you so much for your help!
I had purchased a gift set during a sale only to find it discounted further shortly after. I contacted customer service for advice on whether to return it for a refund and reorder at the lower price. A representative addressed my concerns, providing a link and instructions for a free return. They were incredibly efficient and kept me informed about my return and refund process. I truly appreciate their support and this level of service ensures I will continue to shop with this company. Thank you so much for your help!
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