I recently bought the pro collagen marine cream SPF 30 and it is pilling. I have tried all of the usual tricks to stop this but it is still pilling. It has made the product unwearable. This product is an extortionate price and definitely shouldn’t be pilling. I contacted Elemis customer service and they couldn’t care less that I’ve just spent £100 on a moisturiser that is unwearable. They just told me the ‘tricks’ to stop it that I’ve already tried and don’t work. I order a lot of Elemis products regularly and have never complained before so to receive this response is appalling. Don’t risk buying their expensive products because if they’re faulty they won’t do anything about it.
Claim your business profile now and gain access to all features and respond to customer reviews.
