elevenlabs.io

3
3 Based on 281 reviews

Research lab exploring new frontiers of Voice AI. Deploying tools for realistic text to speech, voice cloning, and AI dubbing. Learn why our spoken audio is rated #1 in the industry as the best text-to-speech tool and why our text reader is used by milli...

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Toddy Clark
Disappointing Experience with the Service

I signed up hoping to transform my lyrics into a simple song, but ended up with one of the most frustrating experiences I've ever encountered on any AI platform. The interface is overly complicated and not user-friendly, clearly designed for tech-savvy individuals without any thought for regular users seeking something straightforward. I spent a significant amount of time trying to figure out how to navigate it. In the end, I produced just one output, and it wasn't even a proper song—just my words, nothing more. Surprisingly, this minimal result consumed almost all my monthly credits (38,000 out of 40,000). When I reached out to express my frustration about paying for a full subscription yet receiving so little value, they offered no solutions, citing "substantial use" but providing no transparency—no detailed logs, no records of attempts, just a vague number and a generic response hiding behind their terms. This isn't just poor design; it feels intentional and exploitative. Previews, failed attempts, and confusing navigation quickly deplete credits, allowing them to claim you've "used" the service while denying any resolution. It's a calculated strategy to extract subscription fees from frustrated users who end up with almost nothing. You're not alone—many others have shared similar experiences on various platforms. Numerous users report disappearing credits for minimal or no actual output, a lack of transparency from the support team, and a business model that seems deliberately exploitative. There are far better alternatives that are genuinely user-friendly, intuitive, and can produce excellent songs quickly, often at a fraction of the cost. One such option is another service I switched to, which allowed me to create a complete song in minutes without any hassle or hidden fees. Do yourself a favor: avoid this service entirely. It’s an overpriced and overly complicated option that offers little value and leaves users feeling cheated. Opt for truly user-friendly alternatives—you'll save time, money, and unnecessary frustration.

1
Date of experience: Dec 30, 2025

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Business Details

  • Research lab exploring new frontiers of Voice AI. Deploying tools for realistic text to speech, voice cloning, and AI dubbing.

    Learn why our spoken audio is rated #1 in the industry as the best text-to-speech tool and why our text reader is used by millions worldwide.

  • email team@elevenlabs.io
  • language https://elevenlabs.io

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