I am revising my review because, while it was challenging to receive human assistance and one of my requests took several days to get through the automated system, I understand it was a busy holiday season. There was a notification about potential delays, and when I finally received help, the agent was excellent. I may have contributed to the confusion since I was also helping a few friends and submitted multiple requests regarding their issues. Once you navigate through the initial setup phase, the technology is truly impressive.
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