I have been with this service for over 20 years, but the last few years have been a struggle with delivery issues, price hikes, and no way to reach them. It’s almost impossible to speak to someone directly; I usually get redirected to a call center that just takes notes. I requested a callback for easier communication, but instead, I received an email two weeks later stating they could do nothing. I told them they were pushing me to change suppliers, yet received no reply. I switched to a new provider who was knowledgeable and helpful. Now I’m battling to get a credit for the remaining rental period. Avoid this service for high prices, poor customer care, and late deliveries.
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