Despite arranging for delivery, my gas was not delivered as promised. I received excuses like needing a smaller truck, which makes no sense since other trucks access my property without issue. This has caused significant disruption to my household. When I contacted the team to explain the urgency—having a young baby and two school-aged children and being out of gas—I was met with a dismissive attitude. The representative I spoke to was unhelpful and claimed there was nothing she could do except wait for a message from the driver. This level of service is unacceptable, especially for families. The inability to cook, bathe, or care for children due to repeated failures has caused unnecessary stress.
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