I am writing to make a formal complaint regarding the unacceptable service I have received since placing an order for two gas bottles on 17 July.I was told my delivery would arrive on Tuesday, but instead, on Monday, I received an email stating that delivery could not be completed due to a “locked gate.” I do not have a gate. The delivery was sent to the wrong address.I immediately contacted your call centre and was told the driver would return that same day. I went home and waited — nothing happened. I followed up again on Tuesday and was met with rude and dismissive customer service, and again, no gas delivery.I was later told the delivery would be made Friday (today). I have just followed up again, only to be told it will not be delivered today either. That will mean nearly two full weeks without gas — despite paying for it over 8 days ago.This is more than an inconvenience — it is a serious health and wellbeing issue. • My mother is currently undergoing chemotherapy for breast cancer, and she has now gone 9 days without a proper wash. • I have two young children (ages 6 and 4), and we have not been able to cook or shower properly.This delay has caused significant stress and hardship, and to make matters worse, I was told I could pay $250 for an emergency delivery, which clearly proves that a delivery can be done quickly if more money is involved. That is completely unacceptable given I have already paid and have been waiting patiently.To date, I have received: • No apology • No follow-up • No resolution • No sense of urgencyThis is not just poor service it is inhumane and negligent and I am now looking into how I can escalate this complaint I’ve have already gone to utility disputes will now be sharing my experience on social media and other platforms until I receive my gas delivery.
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