My new capture card was damaged after installing a specific software and running the update. I spent over a week communicating via email with customer service, providing photo and video evidence, and repeating my issue multiple times. Eventually, I was offered the option to return the product for a replacement. I requested a refund instead, which required another approval request. This process has been very slow, and at this rate, I may miss the return window. Having purchased many products from the company before, this experience is quite disappointing.
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Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.
Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.
Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.See more
