Review Time
spent $150 on the facecam, and when it started crashing constantly during stream i upgraded to the facecam pro 4k bullshit for $200. At this point i've spent almost $400 on webcams and still do not have a functional one. AVOID AT ALL COSTS.
yes, i've reached out to elgato to no response whatsoever.
After moving from a Windows-based system to Linux, I faced challenges with peripheral and software integration. I submitted a support ticket on a Saturday afternoon and was pleasantly surprised to receive a thoughtful and genuine response within hours. The reply addressed my concerns seriously, acknowledged the limitations, and provided valuable guidance on the next steps. This level of care reflects positively on the company and its team. The representative who responded demonstrated empathy, professionalism, and respect for my effort in reaching out. They exceeded my expectations for technical support, especially over a weekend, and made it clear that my feedback was valued—even when an immediate solution wasn’t available. Such positive experiences enhance trust in a brand. Five stars, without a doubt.
After transitioning from a Windows-based system to Linux, I faced several challenges with my peripherals and their software compatibility. I sent in a support ticket on a Saturday afternoon and was amazed to receive a thoughtful and genuine response within just a few hours. The reply took my concerns seriously, honestly acknowledged the limitations, and offered valuable guidance on the next steps. This level of attention speaks volumes about the company and its team. The representative who addressed my issue showed empathy, professionalism, and respect for the effort I made in reaching out. They went above and beyond what I expected from technical support, especially on a weekend, and emphasized that my feedback was important—even when an immediate solution wasn’t feasible. Experiences like this build trust in a brand. Five stars, without hesitation.
I had a frustrating experience with the stream deck mini. For $60, it seems to require an update every time I start up my PC, which takes an eternity. While it updates, it doesn’t work at all, forcing you to wait. I rate it 0/10 and plan to sell it at a loss.
My new capture card was damaged after installing a specific software and running the update. I spent over a week communicating via email with customer service, providing photo and video evidence, and repeating my issue multiple times. Eventually, I was offered the option to return the product for a replacement. I requested a refund instead, which required another approval request. This process has been very slow, and at this rate, I may miss the return window. Having purchased many products from the company before, this experience is quite disappointing.
I had a terrible overall experience! I ordered an item, but only half of it was delivered. When I inquired about the missing part, the order was only placed after I followed up. Customer service was evasive and failed to provide the necessary information, only responding when I chased them. This was a poor experience, and I won't be doing business with the company again.
I have mixed feelings about this company. They show potential but often fall short. Their marketing is excellent, and their products are visually appealing. However, the software is problematic and feels poorly designed. It may work temporarily, but changes to your network can cause significant issues. This is unacceptable for the price point. I’m willing to invest in quality, but after spending thousands on their gear, I am reconsidering my loyalty. Creators depend on reliable tools, and unfortunately, this company has not delivered consistently. While their products have potential, they are let down by the inadequate software interface.
I ordered a Stream Deck on December 1st, which was supposed to ship within a few days. While I received the free faceplate, the main unit didn’t ship as expected. After several days, I was informed it would ship on December 12th, but that day came and went without any dispatch. Now my order status shows it’s on backorder until 2026. This is unacceptable, especially since it was intended as a Christmas gift. I’m concerned about canceling the order since I might have to return the free faceplate and incur return shipping fees. Despite the initial issues, their customer service was responsive and managed to get the product delivered in time, so I adjusted my rating from 1 to 4 stars.
Caution is advised. I purchased a ring light that worked well until it unexpectedly stopped functioning. To the company’s credit, they honored the warranty and sent a replacement after a lengthy process. However, the new product also stopped working. After thinking it over, I realized that my original warranty had expired by the time I contacted them again. Unfortunately, this means I’m out of luck. In summary, two different products had the same issue, and now I’m left with a defective item.
The products provided by the company often have defects. I purchased a set of battery-powered mini lights and cable-powered studio lights for over $1,000. After a year, the battery in one of the lights expanded and stopped working. Customer service was unhelpful, wasting my time and ultimately refusing to replace the item. Other products have also been inconsistent in terms of hardware and software support. I would recommend avoiding this company. However, after escalating my issue, they eventually sent a replacement light, which was time-consuming but showed they are making some effort with customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.
Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.
Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.See more
curbio.com
probuildroofrepairs.com
orbitalfasteners.co.uk
houseplans.com
arnoldandbaldwin.co.uk
philbondtiling.co.uk
www.daddario.com
allenandco.uk
pintsize3dprints.com
plasticsheets.com
