I ordered a Stream Deck on December 1st, which was supposed to ship within a few days. While I received the free faceplate, the main unit didn’t ship as expected. After several days, I was informed it would ship on December 12th, but that day came and went without any dispatch. Now my order status shows it’s on backorder until 2026. This is unacceptable, especially since it was intended as a Christmas gift. I’m concerned about canceling the order since I might have to return the free faceplate and incur return shipping fees. Despite the initial issues, their customer service was responsive and managed to get the product delivered in time, so I adjusted my rating from 1 to 4 stars.
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Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.
Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.
Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.See more
