My order was placed on the 31st August and did not arrive until 8th September. To which I never received a confirmation email. I did email and someone got back to me letting me know my order was almost ready to ship and as this is personalised it can take up to 7 days for this to be shipped which I feel should be stated on the website as I was under the impression it would be 1-3 day shipping as declared on the website this does not take into account ‘prep and pack’. Therefore my order did not arrive until 8th September. Unfortunately even with giving sizing based on advised ‘size guide’ this item did not fit and is not suitable for use. Would unlikely order again as I feel I was very disappointed with this order.
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