My first experience with this company was back in 2022, I ordered their at home reformer/tower combo from a third party retailer and it was a beautiful and well made apparatus. I had no hesitation ordering my lignum reformers from them when I opened my studio, but unfortunately these machines were not nearly the same quality. Overall flimsy construction, and problems such as noisy springs and ropes constantly getting caught on the tracks. Eventually, multiple of the tabs on the Footbar adjusters were bent, and I reached out to order replacements. After lots of back and forth, I was able to place my order and I wired the funds. This was over the course of May-July. When I received my package, I discovered they had sent me the wrong part. When I emailed them (it took multiple emails over several weeks before they responded) they told me that the part was correct. After more back and forth, they finally conceded that they send the wrong parts and would be shipping the correct ones. I reached out again in August for an update, and they only said that they were having a delay. I have reached out multiple times since then and not received a response. Their customer service phone number rings and disconnects. I paid in full for these parts months ago, and since I wired the funds I can’t even dispute the charge. I am out hundreds of dollars and stuck with broken equipment. Absolutely ridiculous. I will never trust this company again.
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We make products for Pilates with the best materials available: Reformers, Barrels chairs or Pilates. Our products are used in Pilates studios and sports centers around the world.
