Do not purchase from here.I purchased a reformer on February 19, which was backordered for 2.5 months at the time. On April 14, I emailed for an update to make sure they are on track for the shipment around end of April and I got no reply despite the many attempts to get an update on my order for AN ENTIRE MONTH. From April 14 to May 12, no one would reply to my dozens of emails and calls, besides on instagram where they claimed each time that they will notify their customer service team, which did absolutely nothing. Only after dozens of attempts to contact Elina, filing a dispute with my bank and leaving a negative trust pilot review (which I told them I would be doing because at this point, I felt I was being scammed since they collected my payment on February 20), they emailed me the day after it was published, that my order was ready to ship - despite the entire month of radio silence. What a coincidence..I was refunded at the end of the day after a month of no replies and for that alone, I would recommend to purchase elsewhere where the company won't ghost you once they've taken your payment. Curious if I ever would've received a refund if I didn't go to the hassle of all of this.
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We make products for Pilates with the best materials available: Reformers, Barrels chairs or Pilates. Our products are used in Pilates studios and sports centers around the world.
