SECOND UPDATE: Once I got Elina Pilates to respond, they were much better, getting my products shipped out and keeping me informed. Everything arrived before Christmas so that was a relief. If they'd been like that from the start, I'd be giving them a 5* review. The equipment itself is high quality, on par with the Balanced Body Studio Reformer I've used at local pilates studio.UPDATE: Maybe just a coincidence, but within 24 hours of leaving this review I got a response from Elina Pilates and they have resolved my order issue. Now waiting on order to arrive. Not happy it took so long, but am happy they did finally respond. Updating review from 1* to 3* until order is filled.Non-responsive company. Ordered 3-weeks ago and they were quick to run the transaction but now there is zero communication. No one ever answers phone, voice mail only. No one ever responds to emails or online comments...ever. I have no idea where my order stands or even if it's coming. Just awful customer service (actually non-existent customer service is more accurate).
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We make products for Pilates with the best materials available: Reformers, Barrels chairs or Pilates. Our products are used in Pilates studios and sports centers around the world.
